Hi, i am interested in buying a 55 inch 4K Ridaex tv. Could you pls confirm when it will be available? Also please confirm if android version can be upgraded in future.
Asked by
Stalin on
12 Oct 2017
Hello Stalin, Ridaex 4K 55 Inch Android TV is not yet launched. Once we launch it, We will defiantly notify you about it. And mean while, yes it is upgradeble in future.
Answered by
Sujan on
12 Oct 2017
i wanna buy this,but what is the credibality and service centers in bangalore??/
and also is there any voltage surge protection in this and i dont even know this website as i just found it..how will i make the payment on the net???
Asked by
Chethan Sharma on
12 Oct 2017
Hello Chethan Sharma. We do have 2 service centers located in Bangalore. One is in HSR Layout and the other one is in JP Nagar. Yes, we do have voltage surge protection system built in the Television. Before you buy any product on our website, you need to a have a GotMatter account. Once registered you can add the product into your cart and complete the payment procedures. Once you place the order, It will take 7 - 9 working days to receive your product at the desired location. The high time span is due to orders over flow.
Answered by
Sujan on
13 Oct 2017
The detailed specs of tv such as weight, dimensions, screen grade, refresh rate etc are not provided in the website. This makes it tough to compare and decide.
Asked by
Laxman Kulkarni on
14 Oct 2017
Hello Laxman. The TV weight is approximate 17 kgs. L= 118 cm, W= 59 cm, Back panel projection = 7 cm , Refresh rate = 200Hz. Please shoot us a question back if you have any more question. He would love to answer your questions.
Answered by
Sujan on
16 Oct 2017
Few ques ...
a) how is the service in Indore (m.p) , b) what is the refresh rate of it , c)is thr any demo avalaible in indore ?
Asked by
shelin on
16 Oct 2017
Hello Shelin, We do have a service tie up already in Indore. The refresh rate is 200Hz and we are sorry to say that we don't have demo availability in Indore.
Answered by
Sujan on
17 Oct 2017
Is 4k TV available in Goa, what about the service center issue?
What are screen sizes available in 4K resolutions
Asked by
Atul Watve on
19 Oct 2017
Hello Atul, Please provide your zip code so that we could fetch the delivery and installation feasibility. We are shortly starting a service center in Goa. 50 Inches is the only variant wish is available in 4K resolution for now. Shortly we will be releasing many more.
Answered by
sujan on
19 Oct 2017
ZIP / PIN code 403005
Also 403001 is very near
Answered by
ATUL WATVE on
20 Oct 2017
Hello Atul, We have the delivery availability to your location, You can go ahead and book it.
Answered by
Sujan on
21 Oct 2017
I would like to purchase RE-1500 Plus 50 Inch 4K Android Smart TV. my pin code is 505215. can delivery and service is possible.
Asked by
Suneel Kumar Palavalasa on
20 Oct 2017
Hello Suneel Kumar, Thanks for contacting us. Our auto delivery system will not be able to deliver the TV to your location. Mean while we can manually ship the TV to your location, Where as there will be an extra charge for the for shipping and delivery.
Answered by
Sujan on
21 Oct 2017
It is very important to publish some more images from different sides and details. Features to be explained in detail with clear examples. Not all can visit the demo. Also new features in New products need to be showcased. I do not think it is so difficult. Most of the queries from people interested will be answered.
Asked by
Laxman Kulkarni on
20 Oct 2017
Thanks Laxman for your suggestion. Since currently we are on heavy work loads due to over booking. We are working on them. We will defiantly consider your suggestions and work on it very shortly. We love to hear suggestions from you. Thank You very much sir.
Answered by
Sujan on
21 Oct 2017
How your cast function work's?
Why there's no lithium rechargeable batteries included with the TV?
Asked by
Sk Pandey on
20 Oct 2017
Hello SK Pandey. Thanks for writing to us. There is a procedure to make Mira cast work.
Step 1: Please turn on Wifi connectivity in your Ridaex TV.
Step 2: If your TV is connected to any Wifi network, please disconnect.
Step 3: Start the Mira cast application in your TV.
Step 4: Start the Mira cast application in your mobile device.
( If you don't have one, please download it from Google Play )
Step 5: Once the TV name is visible on your phone, please select the TV and tap on connect.
Step 6: Be patience for 5 - 10 seconds, where are your Phone will get connected to your TV.
Sir, We have two reason why we couldn't provide lithium rechargeable batteries.
Reason 1: The batteries cannot be replace once the life time of the battery gets exhausted. We want our customers to be in the safer side.
Reason 2: Frankly, We were running out of stock of those rechargeable remotes.
Answered by
Sujan on
21 Oct 2017
How is the picture quality of SD channels ? does it support HotStar app? does it support all file formats?
Asked by
Rahul Dhake on
7 Nov 2017
Hello Rahul, The picture quality in SD channels are also very good. Since Ridaex RE-1500 Plus has a video up scaling engine. The picture quality will defiantly be better than other TV's. Yes it support Hotstar app. The list of video formats supported are mentioned in the description. Please do have a look at it.
Answered by
Sujan on
8 Nov 2017
Where is available & service. Center
Asked by
Mohan on
8 Nov 2017
Hello Mohan, Please do provide your pin code so that we can provide you the detail of the nearest service centre.
Answered by
Sujan on
8 Nov 2017
Sorry, where is available & service center in Chennai. 55" how rupees
Asked by
Mohan on
8 Nov 2017
Hello Mohan, One of our service centers is located in Mylapore, Chennai. Sir, the 55" Tv is not yet launched, so the price is unknown yet.
Answered by
Sujan on
8 Nov 2017
i am interested to purchase it. but whether is there any service centre in Navi Mumbai? how is ur service for any call in future?
Asked by
Manoranjan on
9 Nov 2017
Great to hear that Manorajan, We have 2 service centers in Mumbai location. One of them is in Panvel, the other one is in Chembur Mumbai. For service in future, our service person will be visiting to your location and performing service on site. This service can be availed in warranty and after warranty period also.
Answered by
Sujan on
9 Nov 2017
What are the accessories with TV provided by company? I am planning to buy this for my home which is in Bhagalpur, Bihar(Pin-812001), so service centers are available over there or not? Also if TV can be delivered to the above pin code? Also if service person will personally visit for any issue with TV? Any gifts with TV?
Asked by
Ravi Kant Gautam on
12 Nov 2017
With the purchase of Ridaex RE1500 Plus 4K Ansroid Smart TV you will be receiving a magic remote and a wall mount kit. Yes !! We will be able to deliver the TV Bhagalpur. Once the issue ticket is raised , our service person will visit your location for any kind service and issues. Unfortunately for now, there are no gifts provided with this order.
Answered by
Sujan on
15 Nov 2017
I have bought the TV by end of Oct 2017 and it has been going great. Display is really good. I think the video engine is really good in upscaling and maintaining the video quality based on the quality of the input. I wanted to know the standards of HDMI and USB input ports on the TV so that in case if I connect 4K Streaming devices via HDMI, what is the HDMI standard supported by the TV input ports. Also USB standard will help me to determine if I can connect my USB 3.0 external Hard drive to play 4K videos.
Thanks in advance.
Asked by
Laxman Kulkarni on
19 Nov 2017
Thanks for reaching back to us sir. The HDMI ports are Type A , Premium High Speed HDMI Cable – 4K 60 Hz. The USB ports are Standard USB 2.0. Please let us know if these answers satisfy your questions. If you need more information please do ask us back. We would love to help you. Thank You
Answered by
Sujan on
21 Nov 2017
I wanted to purchase 50 inch TV in EMI's but in Bajaj Finserv Card the option is not available please guide what to and if i purchase what is the warranty period and any service centers at HUBLI please help out......
Asked by
SHREEDHAR on
22 Nov 2017
Hello Shreedhar, Thanks for reaching us. Unfortunately we do not support Bajaj Finserv since this is a E-commerce site. We do have 2 service centers in Bangalore. Our service person will be coming to your location for any kind of services.
Answered by
Sujan on
22 Nov 2017
Does any of the models support Upscaling? If yes, can you please list them out.
Asked by
Vivek on
27 Nov 2017
Hello Vivek, Thanks for reaching us for your query. Yes Ridaex RE-1500 + has a built in image up scaling engine. We are using ImageProto up scaling engine which is designed and developed by Ridaex.
Answered by
Sujan on
28 Nov 2017
Any exchange offer with CRT TV?
Asked by
Vivek on
27 Nov 2017
Hello Vivek, Thanks for your interest. But unfortunately we don't have any exchange offer running currently.
Answered by
Sujan on
28 Nov 2017
Which wifi standard is supported by the tv? The buffering speed in youtube appears to be slower compared to my smartphone with same wifi connection. I am yet to validate this observation. Please suggest.
Asked by
Laxman Kulkarni on
28 Nov 2017
802.11ac Beamforming Technology is supported in Ridaex RE-1500 + and the reason YouTube appears slower because, The smart phone has a small screen size and resolution and smart phone would run YouTube smoothly at just 3-4 mbps download speed. But when it comes to the TV, the size is bigger and requires more data. I would recommend you to have atleast 7-10mb of Internet download speed. Please understand that there is a difference between the bandwidth and download speed of the internet. Because your ISP might say that you have a 25mbps internet connection. But the actual download speed will be 25/8 mbps.
Answered by
Sujan on
1 Dec 2017
Is it a 3d t
Asked by
Anuj Kaushal on
29 Nov 2017
Hello Anuj, Sorry this is not a 3D Tv. This is an 4K Ultra HD Android Smart TV.
Answered by
Sujan on
1 Dec 2017
When can I expect 55inch HDR ANDROID TV
Asked by
Satya on
3 Dec 2017
Hello Satya, That was a good question. But unfortunately we are very sorry that we would not be launching HDR Televisions very shortly. That would need Ridaex a lot of time to research. But you can still expect 55 Inch 4K Android Smart TV very shortly in a month or two.
Answered by
Sujan on
5 Dec 2017
Where is it available in Hyderabad and secunderabad show rooms
Asked by
Ramnath Bukkapatnam on
10 Dec 2017
Hello Ramnath Bukkapatnam. We are sorry to say that the Ridaex Tv's are not available in any of the showrooms. It is exclusively available in gotmatter.com. But still, we can arrange a demo for you in one of our customer places. So that you can have a very clear discussion with fellow customers.
Answered by
Sujan on
11 Dec 2017
What is the Android version in 50 inch tv? What is the upgrade availability for Android existing version?
Asked by
Sudheer Chinni on
22 Dec 2017
Hello Sudheer Chinni, The Android version comes with RE-1500 Plus 4K and Full HD tv is Android 4.4.4 KitKat. Ridaex will release the new version of Android once available will receive a notification to update.
Answered by
Sujan on
24 Dec 2017
Regarding the 50"
1.Are the Led panels from China? I am a great supporter of Make In India & would love to know if someone has started producing TV panels.
2.Is this an IPS led panel?
3. Does it have a true 4k engine?
Asked by
Neeru on
2 Jan 2018
Hello Neeru, The LED Panels are manufactured in India. This is the first time ever India is manufacturing Native LED Panels. All the LED panels are A+ Grade IPS Panels. For Ridaex RE-1500 Plus, there is a ImageMagik image processing engine.
Answered by
Sujan on
4 Jan 2018
1.What is the Digital TV Reception version (is it DVB-T2)?
2.Is there any plan to introduce a quad core processor & a better version of Android?
Asked by
Neeru on
3 Jan 2018
Yes Neeru, It is DVB-T2. Ridaex tv is designed and developed to meet all major requirements of smart users. With DVB-T2 feature you will be able to stream the TV with chrome cast and all other internet oriented dongles. No sure about the Quad code processor but a better version of Android will be shortly live on all Ridaex TV's. Once the latest version android is released by Ridaex, You will get a notification to upgrade the OS.
Answered by
Sujan on
4 Jan 2018
As OLED is the future of TV, is there any plan in 2018 as of now to launch such variants?
Asked by
Neeru on
6 Jan 2018
Hello Neeru, We always try to bring up new and innovative products but also the products have to be economical to India. Currently, OLED tv's are not so economical to India. So we could expect OLED in India by early 2019.
Answered by
Sujan on
8 Jan 2018
I had ordered the TV on 05th Jan it was supposed to be delivered on 14th Jan. There is no communication on delivery side. Will the after sales service will be the same?
Asked by
Rashmi on
16 Jan 2018
Hello Rashmi Shetty, Sorry for the inconvenience caused by us. Hope you have received the TV on 17th Jan and we also found that your installation is already scheduled and our serviceman has already contacted you. We apologize for the delay. The shipment was delayed due to Sankranthi Celebrations. We will make sure to give the best support going further.
Answered by
Sujan on
18 Jan 2018
Hi Team,
Is any demo available for this product in an around any of the following pin codes
1. 131001 - Preffered
2. 250001 - 2nd preference
3. Delhi/Gurgaon
Asked by
Pushpendra Vishal Kaushal on
22 Jan 2018
Hello Pushpendra, Sorry we don't have any demo avaliable around your pin code. Meanwhile, we try to contact your to arrange a private demo. You couldn't respond to our call. We will re-attempt to contact you shortly.
Answered by
Sujan on
25 Jan 2018
delivery is available on pin code 416001 , but not on 416502.
Limited areas only.
can you make delivery of 50inch 4k tv to pincode 416502?, will ready to pay pay delivery charges.
Asked by
laxman on
29 Jan 2018
Thanks for reaching us Laxman. Regarding the delivery, We have forwarded the your details to our support team. You should expect a call in few minutes from now.
Answered by
Sujan on
30 Jan 2018
Thanks for your call and confirming the shipping to pin 416502. WanT to know still some specs. information about Ridaex RE-1500 Plus,
will it supports bluetooth 4.1, HDCP, ARC, Supported USB drive formats, USB/HDMI playback codecs audio and video formats, HDR compatibility, Can I use USB 3.0 with USB 2.0 HDD OF 2TB?
Asked by
Laxman Koli on
30 Jan 2018
Hello Laxman, Sorry to say that none of our televisions supports Bluetooth. Supports USB 2.0 and HDMI and Supported Audio Formats : .mp3 / .wma, Supported Video Formats: .mpg / .dat / .vob / .jpeg / .bmp. HDR Compatable and you can use Your 2 TB external hard disk via USB and HDMI.
Answered by
Sujan on
30 Jan 2018
Using since 1 and half month... bought 1500+ 50" 4k tv. Its value for money, 4k videos playing with lags, tried resetting the device, came to known that it's MASER brand, not RIDAEX as sticker. Android 4.4.2, ROM 4gb not 8gb with 4.4.4, downloaded Kodi, unable to uninstall apps like FB, Twitter, Skype..etc. 500gb HDD formatted as fat32, working smoothly, some codecs are missing, some movies plays without voice, some voice only without video.
Answered by
Laxman on
28 Mar 2018
Where is the service center in Chennai, (Address or location)? I could only find there is a center in Chennai. But where?
Asked by
Ratiz on
2 Feb 2018
We have multiple service centers across Chennai. One of them is in Tondarpat,, (near Apollo hospital), Chennai And the other one is in Alwarpet, Chennai.
Answered by
Sujan on
5 Feb 2018
How can I play .mp4 or .mkv or .avi format video in this tv?
Asked by
Ratiz on
2 Feb 2018
Hello Ratiz, You can copy the video file to a USB drive and plug in the USB Slot and start playing the videos.
Answered by
Sujan on
5 Feb 2018
Is demo available in Pune? Where is the service center in Pune? I am planning to buy 50" or 55" tv.
Asked by
Arpan Srivastava on
3 Feb 2018
Sorry, Arpan Srivastava. We currently don't have any demo centers in Pune. We only have service center there.
Answered by
Sujan on
5 Feb 2018
what type of table top mount It is? any picture, please provide.
Asked by
A K PAL on
3 Feb 2018
We provide 2 leg table top stands. Typically made with metal (or) high durable plastic. Sorry sir, We don't have the pictures of tabletop mounts.
Answered by
Sujan on
5 Feb 2018
It's made up of plastic...not sturdy...cheap feeling and looks..
Answered by
Laxman on
28 Mar 2018
It has miracast but which specific app I have to download in my macbook for using it ??
And what is the process for connecting macbook to the TV ???
Asked by
Anurag pal on
14 Feb 2018
Hello Anurag Pal, This is a unique question. Frankly, we don't have an answer for it since we haven't tried the same. But when it comes to MiraCast, there is a restriction that iPhone and Moto phones don't support Mira Cast.
Answered by
Sujan on
15 Feb 2018
There is an app in the app list called Youtube. When we use it the video freezes ( low fps) sometimes i.e. 30% of the time @ 1080p . So why does it happen???
Our internet connection is capable to run 4k videos without buffering.
Though in other aspects the TV is excellent!!
Asked by
Anurag Pal on
15 Feb 2018
Hello Anurag, Thanks for reaching back to us for your query. The app which we have provided in the app list is official youtube app. If you see the video is freezing and shrinking some times. You have to check with the internet connection. For a small laptop or a mobile device, It require just 2 Mbps download speed to play a 4K video without freezing. But since it is a bigger screen, We advise that you would need at least 6Mbps download speed. And please do not believe the download speed shown in websites like www.speedtest.net because they are fooling the people by showing Internet Bandwidth instead of Download speed.
Answered by
Sujan on
19 Feb 2018
I want to buy 50 inch TV for which I have to sign up. But unable to do so. I m accessing your site from mobile. Kindly help.
Secondly, I have read online that you r providing 10 percent discount to defence personnel. How would that materialize in the purchase process.How can I get that discount .request clarify.
Asked by
Rajdeep Singh Bedi on
19 Feb 2018
Hello Rajdeep Singh Bedi, Thanks for reaching us. Since we have updated the site recently. We advice you try in a different device or you can try to clear the cache and sign up again. Mean while regarding the offer for armed forces. Our executive will give you a call back in just few minutes.
Answered by
Sujan on
21 Feb 2018
In the built in Youtube app, the maximum resolution for any video max out at 720p.......
Asked by
K R PRASANNA on
15 Mar 2018
Hello Prasanna, If you are playing a 4k video and the maximum is showing at 720p or 1080p it does mean that. The TV is rendering the video content at the maximum and upscaling the video performance.
Answered by
Sujan on
16 Mar 2018
Can you tell what wifi standard is supported by RE1500 plus 50 in 4K TV. I bought it in Oct 2017.
Asked by
Laxman kulkarni on
14 Apr 2018
Ridaex RE-1500 Plus comes with 802.11ac Beamforming Technology
Answered by
Sujan on
14 Apr 2018
Would like to bug 50" 4k smart tv, can it be delivered to pincode 401501? And installation? Do we get after sales service at this pincode? Is that taggy thursday offer still available now for this tv?
Asked by
Padmaja on
21 Apr 2018
Hello Padmaja, I believe that this Pincode belongs to Thane. We do the free installation at your location. Yes, you will be getting ONSITE WARRANTY at this location. To avail #TaggyThursday offer please drop a message at www.facebook.com/ridaextechnologies
Answered by
Sujan on
21 Apr 2018
How much is actual internal memory for 1500+ UHD tv? On this same page once it is shown as 4GB and another place shown as 8 GB.
Asked by
Padmaja Rao on
25 Apr 2018
Hello Padmaja Rao, The actual internal memory which you will be getting in RE-1550 P is 4GB.
Answered by
Sujan on
2 May 2018
What size and type batteries and how many are required for the remote? Since we heard they are not provided along with the set.
Asked by
Rao on
7 May 2018
Hello Rao, You need to use 2 X AAA Batteries.
Answered by
Sujan on
8 May 2018
what type of 4k content or maximum size support by RE-1500 Plus 50 Inch 4K Android Smart TV ,
because i have avtar movie of 42 GB and i already have a 4k smart tv but it is not supporting.
i dont the actual reason , may be ram or processor.
Asked by
Nakul Upadhyay on
10 May 2018
Hello Nakul, Can you please tell us are you using Ridaex RE-1500 Plus and you are not able to play the 4K avatar movie ?
Answered by
Sujan on
12 May 2018
We have recieved the 1500plus model on 7th May, but there was no payment bill or waranty card(for three years, as assured on taggy thursday) along with the product. Called up the customer support number 2-3times, were told that within 24hrs we will get by mail. But not recieved till now. We are little disappointed about this, after reading so much about your products and aftersales service on quora.
Hope you send them by mail ASAP. Thank you
Answered by
Prithvirao on
13 May 2018
No, i am not using Ridaex RE-1500 ,
Answered by
Nakul Upadhyay on
14 May 2018
I have bought your 32 inch tv, installation is done but no demo guy has come, I am not able to connect with my WiFi or mobile hotspot, both are working fine with my android box for tv. Please help
Asked by
Radhika on
28 Jul 2018
Hello Radhika. The installation person who came will also provide the demo. You didnot ask him about it. For the connectivity problem please contact our GOT MATTER customer care support.
Answered by
pradeep on
4 Aug 2018
FREE SHIPPING & INSTALLATION IN ALL MAJOR CITIES 
